Returns

Return Policy


Return Undamaged Products:

 

If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item excluding the postage. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

 

Please email sales@sleep-tight.co.uk with your order/shipment number, and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please state a reason for your return. 

Please re-package the goods and send to the address below:-

CPAP Solutions Ltd.
The Old Vicarage, 
Vicarage Road
Gailey
Nr Stafford 
ST19 5PU

 

Items returned because they are damaged, defective or incorrect:

 

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Sleep Tight will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We may require pictures of all damages to goods and the packaging.


Refund Contact Details 

By Telephone:
Call Our Customer Service Department on 016 1300 44 93 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.
By Email: customerservices@ukcpap.co.uk 

Refund for Goods Damaged in transit:

“Money Back Guarantee”
You will receive replacement products subject to availability; if not available then a full refund will be sent within 14 days.
We may not require the return of damaged goods.
For any queries contact customer services.

 

 

All returns are the responsibility of the customer Sleep Tight will only cover the cost of faulty or damaged returned goods.