Replacement, Missing Item & Damaged Item Policy


We would like to thank you for placing your order at CPAP Solutions Ltd. Please make sure to take a photo and video of your parcel once received.

We require them as proof of evidence just in case there is any missing item, replacement or damaged item.

Kindly make sure that the photo & video is emailed to us (

If no video or photo is presented, we are unable to issue any refund or any replacement 


Return Policy

Due to the fact that these are medical products and customer confidence is important to us, our return policy has important requirements.
CPAP Solutions Ltd will accept returns on most unopened product within 14 days of the original ship date.

This does not apply to brand new cpap machine, cpap mask and sealed cpap items.
This is exempt due health and hygiene issues and in particular cross examination as they cannot be re-sell in the same quality anymore.
If the item had some faults when receive, please send us a video of the issue we will have it look out right away.
The Consumer Contracts Regulations 28.(3)(a) confirms exemption as follows:-  "exemption in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery."

Please note that any product that has been opened cannot be returned.

Accepted for Returns / SWAP: Refurbished CPAP Units, Rental Units and CPAP Mask that is under SWAP Guarantee. 

We are happy to assist and discuss any purchase prior to shipment to make sure that you are confident you are selecting the product that meets your needs.

We provide detailed product descriptions and additional product information to assist in the proper selection.

In the case of some items such as CPAP masks we offer we can allow you to return a mask after you have worn it to allow you to select another mask but we will not cover the shipping cost and we will charge a swapping fee amounting to £25.00.


If you decide to return an unopened product we will deduct the 15% restocking & processing fee as well as the shipping cost.

If you feel that there is a manufacturing defect in workmanship or materials, you must first call / email and trouble shoot with our staff.

If we cannot resolve the issue a RMA# will be issued and confirmed through email with additional instructions.

Any associated shipping costs to return the product to CPAP Solutions Ltd. is not covered in any warranty situation.

No credits or refunds will be issued until we have received the products into our facility and examined them for meeting the before mentioned requirements.

The process may take up to two weeks.

If the situation requires that you have an immediate product replacement a new order will be generated and processed with a payment and a credit will be issued on the returned product on the RMA# (Return Merchandise Authorization) as described above.


Please note: If the item you ordered is not working properly - please let us know straight away. Kindly do it via email or by calling us anytime.


Return Address are as follows: 

CPAP Solutions Ltd.
The Old Vicarage, 
Vicarage Road
Nr Stafford 
ST19 5PU


Refund Contact Details 

By Telephone:
Call Our Customer Service Department on 016 1300 44 93 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.
By Email:


All returns are the responsibility of the customer, Sleep-Tight will only cover the cost of faulty or damaged returned goods.