Due to the fact that these are medical products and customer confidence is important to us and our customers, our return policy has important requirements.
CPAP Solutions Ltd will accept returns on most unopened product within 14 days of the original ship date. This does not apply to special order items or where the item is defined as being sold as is or non-returnable.
Please note that any product that has been opened cannot be returned.
We are happy to assist and discuss any purchase prior to shipment to make sure that you are confident you are selecting the product that meets your needs.
We provide detailed product descriptions and additional product information to assist in the proper selection.
In the case of some items such as CPAP masks we offer we can allow you to return a mask after you have worn it to allow you to select another mask but we will not cover the shipping cost and we will charge a swapping fee amounting to £15.00.
If you decide to return an unopened product we will deduct the 15% restocking & processing fee as well as the shipping cost.
If you feel that there is a manufacturing defect in workmanship or materials, you must first call / email and trouble shoot with
our staff. If we cannot resolve the issue a RMA# will be issued and confirmed through email with additional instructions.
Any associated shipping costs to return the product to CPAP Solutions Ltd. is not covered in any warranty situation.
No credits or refunds will be issued until we have received the products into our facility and examined them for meeting the
before mentioned requirements. The process may take up to two weeks.
If the situation requires that you have an immediate product replacement a new order will be generated and processed with a
payment and a credit will be issued on the returned product on the RMA# (Return Merchandise Authorization) as described above.
Please note: If the item you ordered is not working properly - please let us know straight away.
Kindly do it via email or by calling us anytime.
Return Address are as follows:
CPAP Solutions Ltd.
The Old Vicarage,
Refund Contact Details
Call Our Customer Service Department on 016 1300 44 93 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.
By Email: firstname.lastname@example.org
All returns are the responsibility of the customer Sleep-Tight will only cover the cost of faulty or damaged returned goods.