HELPFUL RENTAL FREQUENTLY ASKED QUESTIONS
1. What do I need to be able to rent a cpap machine?
Answer: To rent a cpap equipment, please submit any of the following:
a. prescription from your general physician
b. referral letter from GP, sleep technologist
c. sleep report with data results
d. If you do not have any of these, please call us on 07713151892 to further understand your concern.
2. When I rent a cpap machine, does it include cpap mask?
Answer: No. The cpap mask is rented or purchase separately.
3. I would like to start a cpap trial, but I am not sure what machine to get or which mask is good for me?
Answer: It’s no problem, please send us an email at firstname.lastname@example.org or call us anytime on 07713151892.
4. When will my rental start? Will it be when I ordered the item & settled my payment? Or when I received the unit?
Answer: The cpap rental will start once you received the complete set of your cpap order.
5. I have received my cpap order but then its missing something?
What should I do?
Answer: We are sorry for this trouble, do not worry, please email us on email@example.com or call us anytime on 07713151892.
6. I do not need the cpap machine for a whole month, can I do short term rental?
Answer: The rental for the equipment is exclusive for a month.
The minimum number of days that you could have the equipment would be for a week and the maximum is for a month.
In case you wish price reduction due to shorter rental, please email or call anytime.
We open to arrangements & negotiations.
7. How do I return the rental equipment?
Answer: Please follow these instructions:
a. Pack the items securely. Be sure all edges are secure.
b. For the protection of the CPAP items, we highly-recommend that you use FedEx, UPS or any insured parcel post for your return. Ship the package via special delivery as much as possible.
c. Please ensure to provide – Item Returns Stub with YOUR COMPLETE DETAILS.
In printed format using a MARKER, please indicate YOUR FULL NAME, YOUR COMPLETE ADDRESS, YOUR E-MAIL ADDRESS, and YOUR CONTACT NUMBER. We suggest to clearly put your name so we know who is returning this equipment. The reason for this is that we are receiving several machines at the same time and need to check clearly to distinguish who is who
d. Once posted EMAIL or CALL US to give us the tracking number of the package.